Member Savings Tour & Trip Reviews

Very quick response with email. This tour is by far the best value and experience for the money. Can't wait ti EXPLORE Senegal

The glacier is incredible, the pass challenging but so worth getting to the more open valleys and visiting Thame monastery. Our group of 16 + 4 staff walked steadily, regrouping every half hour or so, with a cooked lunch ready at our destination for the day. Plenty of free time in the afternoons while ascending, lot less on the way out. The jackets and bedding provided were really warm, the tents were good but a tad small if sharing. The staff were excellent, even offering antibiotics if anyone developed a cough or cold! The weather forecasts weren’t indicative of the actual weather, so don’t be put off by the temperature of Gokyo Ri or even Namche. It is a great Khumbu trek and at age 65 I was glad to be with World Ex, but I did miss having the freedom to venture at my pace and stopping at more cafes for tea, wifi and views to die for.

They answered the phone quickly and were efficient, knowledgeable and helpful. I was able to complete my booking easily and in short time.

Knowledgeable about about holiday location. Responded to request for accommodation.

That they sort all the flights for you so you won’t need to check.

Very efficient and quickly got booked onto the trip with credit note and loyalty discount sorted with ease. Very competent and friendly sales executive. Explore continue to be my go to travel company. This was booking 33 since 2009.

Clear and precise information- confirmation email came through within a few days of my booking the trup

Flexibility of the agent when we made our initial booking.

Friendly. Helpful even if they had to ask someone else.

Very knowledgeable about the holiday I was going on, clear and concise details, have always been flexible to my needs.

Spoke with Kylie in Customer Service to assist with my booking and was very helpful sorting out any issues I had with the online service not applying my discount code.

They promised to get back to me with details of a trip I wanted to book, but I heard nothing and had to chase it a week later. The second person I spoke to was much more organised and helpful and I made the booking.
Now, they've sent me the confirmation details email and told me to check the details in the attachment as soon as possible, but the attachment is blank. I emailed to tell them this and got an automatic reply saying they hope to answer my email within five days. This is not very impressive.

Excellent advice and help in selecting and booking best flights, stopover and additional nights.

Customer services team were slow to respond but overall booking experience was pretty good.

Helpful and efficient booking process. Answered all questions fully. Took time to answer all questions.