All New Zealand Luxury Trips
All New Zealand Luxury, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about New Zealand Luxury
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10 Trips match your criteria (1 - 10 shown)
Visits
Auckland, Melbourne, Queenstown, Sydney
Highlights
Themes
Cultural
What travelers are saying
"My husband and I booked the Yellowstone tour with Tauck expecting so much more with the accommodations, food, and tour director based on the price point. We were sadly disappointed but still tried to enjoy the experience. Rooms were dirty, food were often buffets and other group dinners with some food inedible. We noticed other tours staying in our hotels and paying much less for their tours. One positive was we never touched our luggage which was nice but my small suitcase was damaged during one transfer. Word to the wise… read their emails thoroughly as the email we received a few weeks before our trip reads like a disclaimer for poor service and accommodations."
Visits
Auckland, Christchurch, Queenstown
Highlights
Themes
Cultural
What travelers are saying
"My husband and I booked the Yellowstone tour with Tauck expecting so much more with the accommodations, food, and tour director based on the price point. We were sadly disappointed but still tried to enjoy the experience. Rooms were dirty, food were often buffets and other group dinners with some food inedible. We noticed other tours staying in our hotels and paying much less for their tours. One positive was we never touched our luggage which was nice but my small suitcase was damaged during one transfer. Word to the wise… read their emails thoroughly as the email we received a few weeks before our trip reads like a disclaimer for poor service and accommodations."
Visits
Melbourne, Uluru (Ayers Rock)
Highlights
Themes
Cultural, Local Immersion & Homestays, National Parks, Nature & Wildlife
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
All New Zealand Luxury, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about New Zealand Luxury
Visits
Abel Tasman National Park, Mount Cook, Nelson, Queenstown
Highlights
Themes
50 plus, High Adventure, National Parks, Nature & Wildlife, Rafting, Kayaking, Canoeing, Train & Rail Journeys, Sailing
What travelers are saying
"We booked a National Geographic expedition Holland and Belgium by River. The promotional literature promised a 14-day deposit refund window. The “invoice” was marked “non-refundable” deposit. We completed the National Geographic Traveler Information. About 8 days later we received the “Travel Agreement” to be signed. We both approved and signed the National Geographic documents. A Cruise Line Travel agreement was enclosed but had no signature line. This document contained language which was unacceptable. We submitted the signed NatGeo documents. The following day we canceled the trip due to the unacceptable Cruise Line language. Cancellation was made 12 days after booking and no deposit was returned. We were told on the phone that the refund deadline was triggered by the 14 day window OR signatures on the Travel Agreement which ever came first. This was NEW information. To date, we have received NO refund of our $1000. We cancelled our trip within the advertised 14 day window."
Visits
Alice Springs, Auckland, Cairns, Christchurch, Great Barrier Reef, Melbourne, Milford Sound, Mount Cook, Queenstown, Rotorua, Sydney, Waitomo
Highlights
Themes
50 plus, Cultural
What travelers are saying
"Globus states that their tours feature "great hotels" and "amazing food". I can tell you first hand that this is literally false advertising and totally not true. I just returned from my trip yesterday and have taken pictures of the filthy carpet and boarded up windows of my various hotel rooms some facing the trash dumpsters and porta potties and others in the basement level reeking of mold and mildew with no air conditioning or water pressure. Our tour guide, Charlie was a history buff who treated everyone as if they were a student in his classroom and were only allowed to speak when spoken to and it was made clear from the start that all questions were best kept to themselves as he and he alone would decide when you were to be informed of that days schedule. Half the time we rode in coach unaware of the length of time until our next stop and even where and when our next stop for lunch would be. Early on in my trip, I contacted my travel agent to please help and she immediately reached out to Globus and nothing changed... the sub par hotels and tour guides dismissive attitude continued for 24 days. I am currently contemplating my next step of action to receive reimbursement for this false advertising as well trying to help others by sparing them of having this same experience."
Visits
Auckland, Cairns, Great Barrier Reef, Melbourne, Milford Sound, Queenstown, Rotorua, Sydney, Waitomo
Highlights
Themes
50 plus, Cultural
What travelers are saying
"Globus states that their tours feature "great hotels" and "amazing food". I can tell you first hand that this is literally false advertising and totally not true. I just returned from my trip yesterday and have taken pictures of the filthy carpet and boarded up windows of my various hotel rooms some facing the trash dumpsters and porta potties and others in the basement level reeking of mold and mildew with no air conditioning or water pressure. Our tour guide, Charlie was a history buff who treated everyone as if they were a student in his classroom and were only allowed to speak when spoken to and it was made clear from the start that all questions were best kept to themselves as he and he alone would decide when you were to be informed of that days schedule. Half the time we rode in coach unaware of the length of time until our next stop and even where and when our next stop for lunch would be. Early on in my trip, I contacted my travel agent to please help and she immediately reached out to Globus and nothing changed... the sub par hotels and tour guides dismissive attitude continued for 24 days. I am currently contemplating my next step of action to receive reimbursement for this false advertising as well trying to help others by sparing them of having this same experience."
Visits
Alice Springs, Auckland, Cairns, Christchurch, Great Barrier Reef, Melbourne, Milford Sound, Mount Cook, Queenstown, Rotorua, Sydney, Waitomo
Highlights
Themes
50 plus, Cultural
What travelers are saying
"Globus states that their tours feature "great hotels" and "amazing food". I can tell you first hand that this is literally false advertising and totally not true. I just returned from my trip yesterday and have taken pictures of the filthy carpet and boarded up windows of my various hotel rooms some facing the trash dumpsters and porta potties and others in the basement level reeking of mold and mildew with no air conditioning or water pressure. Our tour guide, Charlie was a history buff who treated everyone as if they were a student in his classroom and were only allowed to speak when spoken to and it was made clear from the start that all questions were best kept to themselves as he and he alone would decide when you were to be informed of that days schedule. Half the time we rode in coach unaware of the length of time until our next stop and even where and when our next stop for lunch would be. Early on in my trip, I contacted my travel agent to please help and she immediately reached out to Globus and nothing changed... the sub par hotels and tour guides dismissive attitude continued for 24 days. I am currently contemplating my next step of action to receive reimbursement for this false advertising as well trying to help others by sparing them of having this same experience."
Visits
Christchurch, Queenstown
Highlights
Themes
Culinary & Wine, Family Friendly, High Adventure, National Parks, Nature & Wildlife, Rafting, Kayaking, Canoeing, Relaxing Retreats, Train & Rail Journeys, Sailing
What travelers are saying
"My mom, sister and I booked a luxury tour to Vietnam, Cambodia, and Laos with Classic Journeys at a significant expense. We expected an experience comparable to industry leaders like Tauck, Micato, & Abercrombie and Kent. Unfortunately, the service provided by Classic Journeys did not meet the high standards of luxury travel, despite their claim to be in those ranks. Summarized concerns & shortfalls of Classic Journeys below: Pre-Trip Preparation: The lack of attention to detail began with visa arrangements; their team didn’t clearly communicate Visa requirements. They were unaware that proof of visa was necessary to board the flight to Vietnam from the US. In many instances, you can get a Visa upon arrival, etc. This failure of communication resulted in last-minute fees, expediting costs, and significant stress. Important travel details like vaccines, luggage restrictions, and fitness levels required for the daytrips were poorly communicated. **Accommodations and Logistics**: Our experience with accommodations was EXTREMELY disappointing. We were compelled to book extra nights at our expense due to inefficient tour logistics. One hotel was over an hour away from the airport, contrary to the 15 minutes we were told. Additionally, we encountered last-minute hotel downgrades and substandard room assignments. It is not expensive to book a 5-star hotel in Vietnam, Cambodia and Laos. Nice rooms in luxury hotels were typically under $250/night. When we arrived at disappointing accommodations, we googled the cost of the rooms. In multiple instances, they were in the $75 - $80/night range, while beautiful rooms were available at nearby hotels for $150 - $200/night. For the amount we paid for the trip, we were horrified to discover that Classic Journeys penny pinched on such an important trip element. At one point, we were housed near trash and service areas, and instructed to dispose of soiled toilet paper in a bin rather than toilet. It is clear that Classic Journeys was seeking to capture profit at the expense of their travelers. **Air Travel and Benefits**: Classic Journeys failed to include our airline loyalty information for the various flights we took getting from point A to B, costing us access to benefits like extra baggage and VIP lounge access. On one flight, for which we would have had status benefits, we were seated on the last row of the plane in seats with no recline. They also did not allow us to access our own reservation details, including confirmation and ticketing numbers so that we could enter loyalty information ourselves, despite multiple requests. **Lack of Itinerary Details **: The physical demands of activities like a 2-3 mile walk on rolling terrain and uneven ground in extreme heat (105 degrees) were not disclosed beforehand, which is crucial for planning. Most luxury tour companies have a rating system that is utilized to indicate the level of exertion required for the day-trip, for example one tennis shoe for low activity level, two tennis shoes for moderate activity or fitness level, and 3 tennis shoes for a strenuous or difficult activity. Classic Journeys had no such rating system. I informed Classic Journeys of a significant knee injury that occurred on a ski trip in February. I also told them it was very possible that I would be in a knee immobilizing brace from mid-thigh to ankle. They told me they didn’t feel any modifications were necessary, with the exception of one day when we rode bikes. My mom is also a Type 1 diabetic and has had 2 knee replacements. We informed Classic Journeys of these health conditions. They didn’t provide adequate information regarding preparation for the activities in their itinerary. While our guides and drivers (contracted from another agency) were exceptional, the numerous logistical and service failures from Classic Journeys have prompted us to write this review. Future travelers should be wary and consider all available options when booking a luxury tour, especially given the significant cost and expectations of such trips."
Best New Zealand Luxury Tours by Price
There was such a perfect balance of adventurous activities and educational tours that I felt immersed in all that New Zealand has to offer. CharlieTheTraveler picked...
I never thought of New Zealand as a place I would want to visit. However, as I was exploring highly rated tours, I read the tour provided by CharlieTheTraveler and i...
What can I say about my trip to New Zealand? It was perfect! There were so many interesting activities, all of which were included in the price. CharlieTheTraveler p...
CharlieTheTraveler has a great price for the amount of amenities included for the New Zealand trip. I was impressed with the meals that were provided as they were au...
CharlieTheTraveler’s tour of New Zealand was remarkable! It was evident the company did everything it could to keep their price low for me without compromising on an...
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