Name: Mindboggling how poor customer service…
Item: Holland America Line
Rating: 1.0
Author: Dr. Hendrik J.

Holland America Line Tour & Trip Ratings

1.9/5 Disappointing

227 Reviews

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Excellent

23

Great

9

Average

22

Disappointing

38

Terrible

135

Value

1.9

Guide

1.9

Activities

1.9

Lodging

1.9

Transport

1.9

Meals

1.9

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Holland America Line Reviews

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J

Jeffrey Patterson

Jun 2023

Written on

Alaskan Cruise

This was my 4th time going to Alaska's inside passage (other times on a different line). Was disappointed with HAL. The amount of time allotted at the ports were ver...

M

Marianne Hoefsloot-Jansen

Jun 2023

Written on

Excellent Manage of All circumstances…

Excellent Manage of All circumstances (Alaska Cruise HAL) Met de Holland America Line een 14 daagse cruise gemaakt naar Alaska. De embarking (inscheping) was een ram...

P

Philip

Jun 2023

Written on

Holland America Line vergane glorie

Cruise de Viking Saga 27 mei t/m 3 juni 2023 MS Rotterdam van de Holland America Line Van Rotterdam naar Rotterdam Onze 2 cruise maar de eerste met de HAL Noro drama...

F

Flor Elbers

Jun 2023

Written on

NOOIT MEER

NOOIT MEER! Na een fijne week Noorse Fjorden komen we tot de ontdekking dat, in plaats van een bedrag retour te krijgen op onze rekening ivm door het weer gecanceld...

J

John Boyer

Jun 2023

Written on

Poor customer service

In December 2022 I ordered a bottle of Prosecco from Holland America Ship Services to be delivered to the stateroom of a friend who was sailing on the Volendam with ...

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Holland America Line Reviews

m

mevrouw Jansen

May 2023

Written on

Info is onvoldoende op alles

Info is onvoldoende op alles. Personeel en entertainment prima. Geen zicht op een aantal streepjes op je HIA, en drankmaat ook niet goed. Deze streepjes kunnen makke...

D

Dr W anyansi

May 2023

Written on

Case 1-9655575059 booking XT7J2D

Case 1-9655575059 booking XT7J2D I am a regular cruiser but I am using this line for the first time. Been on 10+ cruises. Yes they are definitely limited on enter...

M

Maggie Appleby

May 2023

Written on

Pirates of the Inside Passage

Just returned from an Alaskan cruise on Koningsdam,where to start ?Getting through the boarding routine was absolutely horrendous,with other ship’s passengers mixing...

K

Kcollins

May 2023

Written on

Save your money, worst cruise line ever

I have been on Royal and Carnival, the best experiences ever. Holland was awful, when checking in to get on the boat, they lost my booking and it took over an hour f...

b

bonebox

May 2023

Written on

A floating Petri dish of virus

Diarrhea, vomiting and Covid..,,we hit the trifecta on our May 2023 Baltic cruise ….the ship was a floating Petri dish of virus….this was our second cruise on HAL th...

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Holland America Line Reviews

T

Theo

May 2023

Written on

HAL; niet alles perfect.…

Afgelopen week hebben we een cruisereis gemaakt met Holland American Line. Was een reis van Barcelona naar Amsterdam. Op zich prima reis en heel beleefde en hulpzame...

L

Lisa H

May 2023

Written on

Find a different line

Holland America's entertainment for our Alaskan cruise on the Eurodam was BORING. They need more entertainment options!!! Also, my wallet was taken out of my room ...

P

Paulette Acosta

May 2023

Written on

My husband and I just returned from an…

My husband and I just returned from an Alaskan cruise with Holland America on the Eurodam and it was fantastic. The food was delicious and the staff helpful and frie...

F

Francis

May 2023

Written on

Liefdeloos eten

r

rene johannessen

May 2023

Written on

holland amerca line schande schandalig

was half jaar geleden met de Rotterdam op cruise geweest, en naar Noorwegen alles super ,maar prijs drank schandalig, en zou btw terug krijgen, en tipgeld automatisc...

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Holland America Line Reviews

F

Fanny Nivachis

May 2023

Written on

Gluten Free options not available on ship…

I have reached out to the cruise line on numerous occasions to ask why they only had gluten free food on the ship for 1 day and my trip was 7 days. I asked prior to...

G

Gillian Simmonds

May 2023

Written on

Never again

What went wrong nearly everything how can they improve ?

c

colleen comden

Apr 2023

Written on

Our cruise was awful

Our cruise was awful. There were so many hidden charges, the food was awful and it was so boring. We got stuck at sea for an extra day and the private island stop ...

J

Joshua P

Apr 2023

Written on

Sailed on the (b)r(a)n(d) new Rotterdam

Sailed on the brand new Rotterdam. I'll keep it simple and sour: Staff seemed overworked and unpleasant the first 3 days. They then warmed up, but still had the majo...

D

Dr. Hendrik J.

Apr 2023

Written on

Mindboggling how poor customer service…

Mindboggling how poor customer service is. I have send in 4 times a request for a call back and I receive an automated email that it can take up to 4(!) weeks before...

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