All Hakone Trips
All Hakone, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Hakone
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Visits
Hakone, Kyoto, Tokyo
Highlights
What travelers are saying
"BUYER BEWARE!!! This company has a policy that if THEY cancel your trip…THEY get to keep your money and you get a credit the company. They cancelled my first trip..found out the hard way about their policy. Booked a trip…then had left over money so booked another…which they cancelled…again. Surprisingly…this time they offered a refund, but only gave me back the money I had put down…not what was left of “my credit”. So now I am forced to do business with a company I no longer wish to, that picks and chooses when to follow their own policy!! There are plenty of other travel agencies with similar tours…don’t give these guys your hard earned money for them to keep."
Visits
Hakone, Kyoto, Osaka, Tokyo
Highlights
Themes
Cultural, Family Friendly, Local Immersion & Homestays, Small Ship Cruise, Transformative, Photography
What travelers are saying
"DO NOT BOOK WITH THIS COMPANY!!!! They SCAMMED ME AND MY FAMILY OUT OF 5,000 US Dollars!!!"
Visits
Hakone, Kyoto, Nara, Tokyo
Highlights
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
All Hakone, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Hakone
Visits
Hakone, Hiroshima, Kyoto, Nara, Tokyo
Highlights
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
Visits
Hakone, Kyoto, Nara, Tokyo
Highlights
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
Visits
Hakone, Kyoto, Nara, Tokyo
Highlights
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
Visits
Hakone, Hiroshima, Imperial Palace, Kanazawa, Kyoto, Nara, Tokyo
Highlights
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
Visits
Hakone, Kyoto, Nara, Tokyo
Highlights
Themes
50 plus, Cultural
What travelers are saying
"We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however the country is in a 60 day state of emergency with the escape of 2 infamous gang members. Tourists are advised to stay indoors and there is a daily curfew from 11pm-5am. (our flight was to land at 11:15pm). Our trip included stays in 2 of the main cities of unrest. There have been shootings, car bombings, hostage taking, closing of embassies, and other countries issuing do not travel warnings. Other tour companies have cancelled tours or offered refunds or rescheduling. Travel insurance does not cover wars or civil unrest, but we are clearly afraid to go there. Both we and our travel agent have reached out multiple times with our concerns and asked if we could reschedule or get some sort of credit. We continue to get the same reply either in person or via email...Gate 1 has your safety as our highest priority and we feel you are safe ("they are not targeting tourists") and your itinerary should not be impacted. What? Their highest priority is $ and not our safety. There is no way that's the tour we anticipated. We cancelled the trip and took a 90% penalty, loss of deposit, and $276 airline penalty. It's a LOT of money, but we would have been terrified, and it's not worth getting hurt or worse. Sorry, but it's not the company I want to do business with in the future."
Best Hakone Tours by Price
Trusted Customer
May 2024
Great holiday, generally well organised. Guide was good and tried to accommodate most people’s needs. Would have liked to go to Miyajima island when the tide was in...
Tour: Simply Japan
Stephanie
May 2024
It was a wonderful trip - saw lots and learned a lot about Japan and the Japanese people. Tour leader, Kevin, was excellent - very informative, friendly and helpful...
Tour: Simply Japan
Gill
May 2024
A fabulous tour round some of the most beautiful places- from big city buzz to majestic snow capped mountains, small guesthouses and smart hotels. Our tour leader h...
Tour: Simply Japan
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