All Ohrid Trips
All Ohrid, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Ohrid
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Visits
Dubrovnik, Sarajevo, Skopje, Sofia, Tirana
Themes
Cultural, High Adventure
What travelers are saying
"Started the Balkans Kaleidoscope Tour in September and loved every minute of the time that I had with the group before leaving for a family emergency. Would love to finish the trip."
Visits
Gjirokaster, Meteora , Skopje, Thessaloniki
Highlights
Themes
Cultural, Local Immersion & Homestays, National Parks, Nature & Wildlife
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
Visits
Belgrade, Croatia, Dubrovnik, Montenegro, Sarajevo, Skopje, Sofia, Tirana
Highlights
Themes
Cultural, National Parks, Nature & Wildlife
What travelers are saying
"used Direct traveller or my business trip in Turkey. Excellent from the word go. The Istanbul hotel they recommended and the service provided for the taxi was spot on"
All Ohrid, expedition cruises, self guided adventures and vacation packages. Find the best guided and expert planned vacation and holiday packages. Read more about Ohrid
Visits
Belgrade, Croatia, Dubrovnik, Montenegro, Sarajevo, Skopje, Sofia, Tirana
Highlights
Themes
Cultural, National Parks, Nature & Wildlife
What travelers are saying
"used Direct traveller or my business trip in Turkey. Excellent from the word go. The Istanbul hotel they recommended and the service provided for the taxi was spot on"
Visits
Dubrovnik, Montenegro, Skopje, Tirana
Highlights
Themes
Cultural
What travelers are saying
"used Direct traveller or my business trip in Turkey. Excellent from the word go. The Istanbul hotel they recommended and the service provided for the taxi was spot on"
Visits
Belgrade, Croatia, Dubrovnik, Montenegro, Sarajevo, Skopje, Tirana
Highlights
Themes
Cultural
What travelers are saying
"used Direct traveller or my business trip in Turkey. Excellent from the word go. The Istanbul hotel they recommended and the service provided for the taxi was spot on"
Visits
Athens, Belgrade, Delphi, Dubrovnik, Gjirokaster, Sarajevo, Skopje, Split, Thessaloniki, Tirana
Themes
Cultural
What travelers are saying
"Hello , first there is no airport transfer at all as they mentioned in the trip program , no one waited us at the airport as they mentioned that we should provide them with the flight schedule but unfortunately they neglected this service for arrivals and for departures as well , the level of the hotel in Lyon is under expected maybe 2 stars , the hotels are somewhat away from the city center which makes the transportation for the clients cost more and waste of time , the guide was very quick in her steps without even looking at the families and children and not being able to follow her . Rather , she was even quick to finish the designated program , such as presenting a program that was supposed to be for tomorrow and presenting it without justification , making one day crowded with her program and the second day on the contrary i.e there may be only one visit as it happened in changing visiting Eifel tower although it was late afternoon and the line was so crowded that took around 2 hours waited in line in order to gets tickets for the whole group while it was supposed to be on the 2nd day with scène river cruise , the stoppage in some cities as Geneva needs more than only 2 hours time while stoppage in between the cities in the rural area needs less than that time gave it to us .no flexibility in changing the program after booking even for a more advanced and valued trips ( changing not cancelling ) , it must be a meeting prepared for the group in a lobby of the hotel the night before or even if 1 hour before getting into the buses as a type of acquaintance and introduction between the members of the group ."
Visits
Dubrovnik, Sarajevo, Skopje, Sofia, Tirana
Themes
Cultural, High Adventure
What travelers are saying
"Started the Balkans Kaleidoscope Tour in September and loved every minute of the time that I had with the group before leaving for a family emergency. Would love to finish the trip."
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