Classic Northwest Passage and Baffin Island

CANCELLATIONS AND REFUNDS

If you find it necessary to cancel your trip, you should notify Adventure Unbound in writing, by e-mail or fax immediately.  If written cancellation is received (call to verify) before the final balance is due, you will be given a refund less the amount of the deposit.  Deposits are not refundable.  If cancellations are made on or after the final due date, no money will be refunded.  If you are unable to go on the trip, you are welcome to find a replacement for yourself.  Please understand that once you’ve signed up, we lose the right to sell your reserved space to other individuals or groups.  Therefore, we regret that we cannot make exceptions for personal emergencies.  For this reason we strongly recommend you consider purchasing the Travel Protection Plan we offer.

For non USA-based trips, Adventure Unbound must make substantial payments to its suppliers (hotels, transportation companies, etc.) far in advance of the trip departure date.  If Adventure Unbound cancels any tour, trip or expedition due to acts of insurrection, force majeure, strikes, popular demonstrations, acts of God, earthquake, flooding, or any cause beyond its control, Adventure Unbound will refund the portion of the trip cost not already advanced to suppliers and use its best efforts to recover and refund the balance as promptly as possible.

If we are not able to provide a substitute trip, river, or altered itinerary and have to cancel the departure completely, you will be refunded in full. Refunds are limited to the amount actually paid to Adventure Unbound.

CANCELLATIONS FOR EXTENSIONS

There is a $100 per person non-refundable cancellation fee for all extensions.  Cancellations must be received no later than 60 days prior to departure to avoid additional penalties.  Cancellations made 59-30 days prior to departure incur a cancellation fee of 50% of the total fare.  Cancellations made 29-0 days prior to departure forfeit all fees paid.  For groups of 10 or more, cancellations must be received no later than 120 days prior to departure.  Cancellations made between 119-60 days incur a cancellation fee of 25% of the total fare.

Are Children allowed? What is the age limit?

Yes! Although these trips are not directed towards children, we love to have families with children on our departures. Please contact us for more information if you are considering traveling with anyone under the age of 16.

Can you help purchase my airline tickets?

Unfortunately, we are not licensed to purchase air but we are happy to recommend our flight broker.  When travelling to Antarctica the closest international airports are either Buenos Aires or Santiago with connections to either Ushuaia or Punta Arenas.  For our Arctic voyages Edmonton, Alberta or Ottawa, Ontario are the usual arrival and departure cities pre and post charter flight.  We charter our own aircraft for travel into the High Arctic in addition to your scheduled air.

What is included in the trip price?

Trips include all meals/afternoon teas, use of our onboard expedition rubber boots, wet weather gear (you are welcome to bring your own as well), shore excursions, landings, educational presentations, expedition guides, naturalist staff, and hospitality staff, an ER trained English speaking physician, guided hikes/walks, complimentary tea and coffee 24 hours per day, access to our multimedia room and download stations and accommodations on board. Please see our full list of inclusions and exclusions on the trip pages.

Does the crew speak English?

The ship's crew is Russian and they handle the day to day running of the vessel (engine room, bridge, outer decks, dining room service). The officers and the Captain on the bridge speak English. Some of the crew speak only a little English, but are always willing to use it.  All of our expedition staff, who guide the activities and tours speak English as well as various other languages on specialty departures.

Do I need gloves?

Yes – please pack two or three pairs of gloves. It is important to have spare dry gloves in case one set gets wet.