Marco Polo's Footprint

Cancellations

If you booked a stay and needed to cancel it, you must notify it by emailing us as soon as possible. There will be service charge of US$100 per person on cancellations received at least sixty days prior to the booked tour departure. We set up the possible repayment by bank transfer, in the eight days of our receipt of the customer’s bank information. You will bear the possible transfer fees.

If you cancel your booking after you have paid in full the following cancellation charges will be made:

• for cancellation up to 30 days before travel 20% of the price
• for cancellations 29-22 days prior to departure 30% of the price
• for cancellations 21-15 days prior to departure 40% of the price
• for cancellations 14-08 days prior to departure 80% of the price
• for cancellation of 7 days to the day of departure 100% of the price

these dates refer to the date we receive written notification of your cancellation. We strongly recommend you protect yourself by purchasing travel insurance. We have very rarely had to cancel a tour but reserve the right to do so for any reason. If the tour is cancelled by us, all payments will be returned in full.

There is a great variety of night time entertainment in Ulaanbaatar. There are a number of concerts and cultural performances, from opera to traditional Mongolian throat singing performances that can be seen at the Opera Theater or the Drama Theater.

Recently, several new bars, some with outdoor seating, have opened in the center of town. For night club fans, a number of new venues have opened recently playing a mixture of Western and Mongolian modern music. Dining out is becoming a good option with a variety of international restaurants offered.

The traveler is required:

• To have valid travel documents (identity documents). The cost of loss or theft of personal documents is covered by a passenger. Associate or representative of the organizer will assist the traveller in the above situation, provided that the travel programme goes unhindered.
• To bring special requests and any medical issues or conditions to our attention at the time of booking.
• To respect the customs and currency regulations of the Mongolian law, as well as regions of stay during the trip
• To abide by the authority of the tour guide who will be working to ensure the safety and welfare of the group
• To make sure that smoking is not permitted in any vehicle.
• To follow the instructions and cooperate with tourist associate and / or a representative of travel
• To present a document on paid arrangement (voucher) at departure on travel to associate or representative of the organizers at the time of departure; this paragraph applies only to organized group travel. In the case of non-compliance with some of these obligations, the traveller is responsible to the tour operator for damages.

What is to do while I am in Mongolia?

•  keep your hat on when entering a ger, if you are wearing one, but lift it as a sign of greeting
•  receive things with the right hand or both hands and ensure that your sleeves are rolled down
•  ensure you remove your gloves when shaking hands, if you are wearing them
•  walk inside the ger in a clockwise direction
•  receive food, a gift, or anything similar from a Mongolian with both hands or with the right hand supported at the wrist or elbow
•  take at least a sip or nibble of the delicacies offered
•  pick up things with an open hand, with your palm facing upwards

What is do not things while I am in Mongolia?

•  let a post or fence come between you if you are walking with Mongolians
•  whistle inside a ger or house belonging to a Mongolian
•  let your feet point in the direction of the altar (which will be on the north side, opposite the door) when sitting in a ger
•  let people walk over your outstretched legs
•  tread on the threshold of the ger when you walk over it
•  lean against a support column, furniture, or wall of a ger
•  stamp out a fire or put water or any rubbish on it; fire is sacred
•  walk in front of an older person
•  turn your back to the altar and religious objects at the back of the ger
•  touch other people’s hats
•  have long conversations in your own language in front of hosts who don’t understand