Greece Panorama Adventure

B. CHANGES AND CANCELLATION BY US

B.1. IF WE CHANGE YOUR ARRANGEMENTS BEFORE THE TOUR

B.1.1 We expect to be able to provide you with all the services we have confirmed to you. However given the nature of our tours, you are expected to be flexible and accommodate the possibility of alternative arrangements having to be made, even at the last minute and without prior notice. Please note that itineraries are a guide only and may be subject to change. In the vast majority of cases any changes will be regarded by us as minor changes. However, if we consider them a “Significant Change” we will advise you as soon as possible. A Significant Change includes, by way of example, a significant change of destination arising otherwise than as a result of circumstances beyond our control.

B.1.2 In the case of a Significant Change before the tour we will provide you with three alternatives:

B.1.2.1 alternative arrangements of equivalent or of very closely similar standard and price, if available, or

B.1.2.2 alternative arrangements of a lower standard together with a refund of the difference in price; or

B.1.2.3 cancellation of the tour with a full refund of all monies paid.

In all 3 cases, compensation will be paid as detailed in clause D.1 below unless the change occurs as a result of circumstances beyond our control where clause D.2 will apply.

B.2 IF WE CANCEL YOUR ARRANGEMENTS

B.2.1 In the unlikely event we need to cancel arrangements we will tell you as soon as possible. However we will not cancel your arrangements less than 21 days before the tour unless it is for a reason outside our control as provided in clause D.2.

If we have to cancel your tour arrangements we will provide you with three alternatives:

B.2.1.1 alternative arrangements of equivalent or of very closely similar standard and price, if available, or

B.2.1.2 alternative arrangements of a lower standard together with a refund of the difference in price; or

B.2.1.3 cancellation of your tour arrangements with a full refund of all monies paid.

In all 3 cases, compensation will be paid as detailed in clause D.1 below unless the change occurs as a result of circumstances beyond our control (in which case clause

D.2 will apply) or we cancel as a result of your failure to pay your booking deposit.

C. CHANGES AND CANCELLATION BY YOU

C.1 IF YOU CHANGE YOUR BOOKING

C.1.1 If you want to change the tour you have booked in any way you must inform us in writing as soon as possible. We will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time.

C.1.2 Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. We do not charge a rate for changes.

If you have a special request (including dietary requirements), we will do our best to help, but we cannot guarantee it. We promise to comply with any special request which we have specifically agreed to and confirmed in writing.

C.2 IF YOU CANCEL YOUR BOOKING

C.2.1 If you wish to cancel a Multi-day tour booking you must write to us. Cancellation and refund policy for is as follow:

Cancellation up to 61 days before the tour: 75% refund of the total trip cost

Cancellation up to 60-46 days before the tour: 50% refund of the total trip cost

Cancellation up to 45-31 days before the tour: 25% refund of the total trip cost

Cancellation up to 30 days or no show: No refund

C.2.2 Given the nature of our tours, different cancellation policy might be applied on special occasions. In any such case, cancellation & refund terms will be mentioned on your offer. Cancellation & refund terms noted on a pro-forma invoice are valid for the per se booking and overrule the terms stated on this document.